Making an Appointment
Any doctor will see you in the surgery by appointment, which can be made either:
- in person at the Health Centre
- by telephoning the appointment line on 0844 477 3580 at 8.00am for a morning appointment and 1:30 p.m for an afternoon appointment on Monday to Friday.
Cancellation of Appointment
306 APPOINTNTMENTS WERE LOST IN DECEMBER DUE PATIENTS NOT ATTENDING HAVING BOOKED
If you book an appointment, please endeavour to keep it, we are always short of appointments and can reallocate them to other patients even at short notice
If you cannot keep your appointment please let us know as early as possible so that someone else may be given your appointment time.
Help Us to Help You
We would be grateful if you could provide brief details of your problem so that you can be offered an appointment with the most appropriate member of our team.
Dependent on the information you give to us you will be given an appointment with a GP, our Practice Nurses or specialist nurses. On occasions our reception staff may be able to help you without the need to see a doctor or nurse. This may include such things as repeat prescriptions, sick notes, arranging medical reports or private letters.
We clearly need your understanding and cooperation in order to achieve our aims of providing you with a quick, efficient appointment system.
TYPE OF APPOINTMENTS AVAILABLE
Our aim is to see every patient when they need to be seen without experiencing long waits and to reduce the number of patients who fail to keep their appointments.
To achieve this we have reduced the number of appointments that can be booked in advance and replaced them with appointments only bookable on the day by calling in or by telephoning the practice.
We will try to ensure that you get an appointment on the day you contact us or within 48 hours, this will be one of the doctors on duty but we can’t guarantee an appointment with a specific doctor if requested.
It is recognised that some patients may wish to book an appointment in advance with a specific doctor. Please advise our reception staff if this is required.
When it is important that you should be seen by the same doctor throughout a period of illness or system is flexible enough to allow this.
We will therefore be offering the following types of appointments.
Express Surgery
This type of appointment will be of 5 minute duration and for a single acute problem only. You will be given an appointment time at which to attend. This type of appointment is only bookable on the day.
10 Minute timed appointments
Thes appointments are available for more complex consultations.
10 Minute Pre-Bookable appointments
These appointments are available and will be offered to patients who need "follow up" treatment from a specific doctor or who wish to see a specific doctor.
There are other "exceptional" reasons for booking in advance which may include a requirement to give your employer advanced notice or to arrange transport, child care, A chaperone, etc. Please state clearly if you wish to book in advance.
We would advise patients to book pre bookable appointments as soon as you know a follow up is required as we only have a limited number of appointments with each doctor and they do get booked quickly.
Bookable Telephone appointments
If you require a "follow up" consultation by a specific doctor this may not mean that you have to visit the practice. It may be appropriate for your doctor to carry out this consultation by telephone and he/she will make an appointment to do so.