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Making an Appointment
Burnham Health Centre is currently operating a telephone triage system for all appointments. This is in an attempt to significantly reduce the spread of Covid-19. If you need advice from a doctor or nurse please call the surgery to book a telephone appointment.
After an initial consultation over the phone if you have the facility a GP may offer a video consultation to have a look/discuss symptoms virtually and this may reduce visits to the surgery.
It has been agreed by the doctors at this practice that our reception staff will ask patients for a brief reason for their appointment request. This will enable staff to signpost patients to the appropriate clinician.
If your ailment can be identified by a picture, for example;moles, skin conditions, eye problems etc. We are now able to accept images from our text service. The receptionist will send you an initial link which you can reply to with pictures, and these are saved directly into your clinical records before the GP calls you to discuss.
You can also book appointments through the ASK First app where you can talk through your symptoms in complete confidence with Olivia, a virtual health assistant. Patients are offered a choice of available appointment times which they can book or cancel directly from the app.
Also available in the app are local NHS services using the NHS Directory of Service, and access to trusted self-care health and wellness advice by NHS Choices. For further information click HERE.
Nursing appointments and appointments for other specialist clinics such as Diabetic, antenatal and postnatal checks should be booked via our reception team.
Daily Appointments
A selection of telephone appointments are released via Patient Access at 7:30, 9.00 and 13.00 in the morning so that patients have an opportunity to book them online, the remainder are released at 08:00 to be booked on the telephone. This is true for both morning and afternoon clinics. Once all the appointments for the day have been booked, the duty doctor will only see or speak to those that they consider to be emergencies.
When you call it has been agreed by the doctors at this practice that our reception staff will ask patients for a brief reason for their appointment request. This will enable staff to signpost patients to the appropriate clinician. The surgery phone number is withheld for confidentiality reasons e.g. for telephone consultation calls. Please be aware that when the GP calls you back, this will appear on your phone as a withheld number.
Improved Access to GP Appointments - Currently running as a telephone appointment service due to Covid-19
Southern Locality "Improved Access" Service
GP practices are working together in this area, called the Southern Locality, to offer patients better access to appointments. This is known as the "Improved Access" Service. This means that you can now book an appointment at Burnham Health Centre or at another local practice:
- Up until 8pm from Monday to Friday
- From 9am until 1pm on Saturday
- From 9am until 1pm on Sunday and Bank Holidays (Appointments available only at Wycombe Hospital, Stoke Mandeville Hospital and Threeways Surgery, Stoke Poges)
Southern Locality "Improved Access" GP Surgeries
Patients registered with any GP Surgery within the Southern Locality will be able to access this service. In the Southern Locality these surgeries are:
- Burnham Health Centre
- The Ivers Practice
- The Misbourne Practice
- Denham Medical Centre
- The Hall Practice
- The Allan Practice
- Southmead Surgery
- Threeways Surgery
All appointments need to be pre-booked, either in advance or on the day.
How to book an "Improved Access" appointment
Telephone Burnham Health Centre as normal. If no appointments are available you will be offered an "Improved Access" appointment. The reception staff will be able to tell you where clinics are being held and at what time and day there are available appointments. You may also request an "Improved Access" appointment if that is more convenient for you. Our reception staff can give you more information about the service and book your appointment at an alternative surgery.
If you use the "Improved Access" service and you are offered an appointment at Burnham you will see one of our doctors. If you are choose an appointment at another surgery you will be seen by a GP from that surgery who will have full access to your medical records held at Burnham. The GP will be able to issue prescriptions, arrange for tests or onward referral. The GPs will be able to liaise with their colleagues at Burnham if needed. Your medical records held at Burnham will be fully updated at the time of consultation and be available for viewing at any future appointment at this practice.
"Improved Access" is NOT a walk in service – if you need urgent medical advice after 6.30pm, please phone NHS 111. NHS 111 will enable you to talk to a GP and book an urgent GP appointment if necessary. You can also use our local online symptom checker, Health Help Now (http://bucks.healthhelpnow.nhs.uk/) to help to find the right service in Buckinghamshire for your health needs.
Cancellation of Appointments
If you book an appointment, please endeavour to keep it, we are always short of appointments and can reallocate them to other patients even at short notice
If you cannot keep your appointment please let us know as early as possible so that someone else may be given your appointment time. You can do this by telephoning the surgery, via this website or through Patient Access.
If you have received a text reminder of your appointment, it is possible to cancel that appointment by replying with the word "cancel" to the reminder text.
if not cancelling by text, please include your name and date of birth in the cancellation information.
To cancel your appointment via this website, please scroll to the bottom of the home page and click on the "let us know if you need to cancel your appointment" link under the online services banner.